Grievance Redressal Policy
Customers may raise service, loan, repayment, charges, digital lending, or fraud-related concerns using official channels. Approved policy text and officer details must be updated before go-live.
- Submit complaint through the website, email, phone, or office channel.
- Receive acknowledgement and reference number from the designated team.
- Resolution is provided within the applicable internal service timeline.
- If unresolved, escalate to the Nodal Officer and then to the RBI CMS channel as applicable.
Nodal Officer: To be updated. Email: compliance@naveenfinance.com. RBI CMS link: cms.rbi.org.in